Joe Fylan, Author at CommerceGurus

How to Better Manage Refunds and Returns on a WooCommerce Store

Although refunds and returns are part and parcel of running an eCommerce store, they can still be a pain to manage.

However, with the right approach and tools, managing refunds and returns on your WooCommerce store needn’t be the drain on your resources that it could be.

In this guide, we take a look at the issues around returns and refunds in WooCommerce and cover some of the best tools for managing them as efficiently as possible.

If you’re reluctant to offer refunds and returns or you want to but aren’t quite sure how best to manage them, this guide is for you.

10 Best eCommerce Checkout Page Designs to Learn From

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A badly designed eCommerce checkout page could be costing your online store valuable sales and profits.

One sign that you might have a badly designed checkout page is your metrics reporting that shoppers are reaching the checkout only to leave without making a purchase.

While there are many reasons why someone might abandon their cart at the checkout page, poor design is definitely one of them.

As design covers much more than just aesthetics, including user experience, trustworthiness and credibility, ease of use, load times, and accessibility, there’s a lot that can go wrong with the design of your checkout page.

If you’re worried that this part of your store is letting down your business, this guide covering the 10 best eCommerce checkout page designs to learn from will help you determine if your checkout page could be improved, and if so, in what ways.

ADA Lawsuits Targeting eCommerce Store Websites

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Americans with Disabilities Act (ADA) lawsuits are on the rise. Each year the number filed against eCommerce stores increases, with the latest data from 2023 showing no signs of slowing down. Due to this, more and more website owners are facing court cases and potentially heavy fines.

Therefore, if you own an eCommerce store, you need to be aware of the ADA, how it could affect your site, and what the implications of that could be.

20+ High-Converting Examples of eCommerce Popups

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If you’re not using popups on your eCommerce store or you’re not getting the results from your existing popups, this article is for you.

After checking out these examples of high-converting eCommerce popups, you’ll either have plenty of inspiration for implementing this powerful marketing tactic at your store or you’ll gain a better understanding of how your popups could be improved.

Popups are definitely an essential tool for eCommerce store owners, but it’s not as simple as enabling a generic popup and then sitting back and reaping the rewards.

As we’re about to see, there are many ways to implement popups to get the results you want, and choosing the right type can make or break your campaign.

So if your popups aren’t as effective as you’d like, or you’re yet to start using this powerful marketing technique, this collection of high-converting examples of eCommerce popups will get you up and running.

WooCommerce Card Testing Fraud Prevention and Solutions

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Card testing attacks are a common type of online fraud. If you’re running an eCommerce store or taking payments online in any capacity, there’s a good chance that you’ve been, or will soon be, a target for this type of fraudulent activity.

When that happens, there can be severe consequences. These can range from the hassle of dealing with lots of fraudulent transactions to having your banking or payment processor account suspended. Should that happen, you’ll be unable to accept legitimate payments.

9 Examples of the Best Post-Purchase eCommerce Emails

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Once you’ve secured an order from a new customer, the start of your relationship has only just begun.

Rather than settling for one-time customers, you should see the initial transaction as a chance to nurture a long-term relationship that leads to repeat purchases.

One way to do this is to get to grips with post-purchase eCommerce emails.

These emails are an excellent way to stay in touch with your customers, form a connection, and generate more sales, and there are many different types of post-purchase eCommerce emails you can send.

Some are essential, such as order confirmations, while others, like the customer-appreciation and year-in-review emails, are more optional.

However, as you’re about to see from these nine examples of post-purchase eCommerce emails, there are many ways to reach out to your customers after they’ve placed an order. Each one has its own benefits, whether that’s for you or the customer.

What they all have in common, though, is that they can help you to provide better customer services and generate repeat orders — something all eCommerce store owners should be aiming for.

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