FAQs
Got a question? Find our FAQs here. If your query hasn't been answered use our contact form to get in touch!
General FAQs
Frequently asked questions relating to general queries about our products.
All of our themes and plugins are licensed under GPLv2 (or later).
The GPLv2 (or later) license lets you use our themes and plugin on as many sites as you wish, but please bear in mind that your purchase (license) entitles you to support on one site. If you wish to avail of support on multiple sites, you’ll need a separate license for each site.
No. Only the domain registered within the Subscriptions section of your Account will have access to automatic updates. For every other site you’d need to update manually. Or, buy individual licences. Each licence enables access to automatic updating from one domain.
You can purchase directly from us using your PayPal account, Visa, MasterCard and AMEX cards.
Our goal is to always be fair and reasonable. Our refund policy isn’t any different: 10-days no questions asked. If you’re unhappy with the theme you bought just drop us a note and we’ll take care of you.
We reply to support tickets on Monday to Friday, 9am-6pm GMT.
WordPress powers 30%+ of all websites on the Internet. Due to its robust features and active development, many of the top sites such as the IBM, Forbes, Reuters and the New York Times use WordPress.
We highly recommend SiteGround – they offer a properly optimized WordPress environment and 24/7 support, all for a reasonable price.
Subscriptions FAQs
Frequently asked questions regarding our product subscriptions.
Yes. Shoptimizer and CommerceGurus Popups are both subscription-based products.
You will need to renew your license yearly in order to continue to access the product zip file and support. Renewing gives you access to updates and support for a further 12 months.
At the checkout step you must confirm that you understand that the product you are purchasing is a subscription-based product. It is impossible for us to setup a subscription without prior consent.
All products from CommerceGurus.com have keys, and an active subscription allows you to access product updates and our support team.
One valid subscription key can be used on one active site and a staging/test/development domain. This allows you to test your product in a live and staging/development environment simultaneously, without the need to swap or activate, deactivate and reactivate.
What is classified as a connected domain?
- Subdomains are NOT classified as separate domains (yay!) – so if you setup your domains like
dev.myshop.com,staging.myshop.comandwww.myshop.com– you will be able to avail of automatic updates for your products on all three instances from the one connected domain myshop.com - Sub-directory sites are NOT separate sites – a key activated for myshop.com would allow to setup your staging/dev versions at
myshop.com/dev/andmyshop.com/staging/for example.
To activate a subscription, you need to connect your domain. Once your domain is connected it will also be automatically activated. Your subscription is now active! You will now be able to obtain automatic product updates for that domain.
A subscription is valid for 12 months after purchase.
If auto-renew is enabled (which is the default), your subscription renews on the due date and your card is charged. Email notification and receipt are sent to confirm you paid for another year.
You are sent a renewal reminder email 60, 30, 14, 7 and 2 days prior to the subscription renewal date. You can also find renewal information on the My Subscriptions page. These emails are also sent if auto-renew is disabled.
Subscriptions are billed annually at 100% of the purchase price.
Renewing your subscription entitles you to support and automatic updates to your product for a further 12 months from the date of renewal. This ensures compatibility with newer versions of WordPress and WooCommerce, as well as bug fixes and new features and enhancements to the product.
If your subscription expires you will no longer be able to download product updates or receive support. You may still continue to use the version of the product you last downloaded before your subscription expired.
Within the Subscriptions section of My Account, there’s a toggle where you can turn off automatic renewals.
When it is switched off, you won’t have access to one-click automatic updates. Only active subscriptions have this feature. You can still update the theme or plugin manually.
To transfer your subscription simply deactivate and delete the domain you no longer wish to use and enter the replacement domain in its place. You can do that within the subscription section of your CommerceGurus account.
Remember not to include the https or www part when entering a domain.
No. Subscriptions are not transferable across accounts at this time.
When you purchase a product subscription we generate a unique license for your product subscription. You’re probably used to getting license keys for digital products already and having to enter them somewhere to activate your product.
Our domain activation method means you’ll never need to enter your key anywhere to activate your subscription. But, there may be occasions where a member of our support team ask you to confirm your product license key when you submit support questions. That’s all you’ll ever need this key for at this time.
Auto renew is enabled by default. You can review your renewal settings by visiting the My Subscriptions page in your account.
To disable automatic renewals for a product, visit the My Subscriptions page and toggle auto-renewal off from the right side of the listing.
Disabling auto-renew is also a way to pay “manually.” Enter a credit card to enable auto-renew, allow payment to be taken on the due date, and then disable auto-renew.
Not at present. Let us know if this would be something you would be interested in instead of yearly renewals.
Shoptimizer FAQs
Frequently asked questions mainly relating to our Shoptimizer for WooCommerce theme.
WordPress only. Shoptimizer does not work with Shopify or any other platform.
Demo content is included with Shoptimizer so you can have a beautiful website set up in minutes. Demo data product images are not included, as you would just end up replacing them anyway.
Yes! It includes an RTL stylesheet so your store will look great. Just append ?d=rtl after any link on the demo site to see a page in RTL mode, e.g. the homepage.
No. Shoptimizer uses the Elementor page builder for three pages within its demo data; the homepage, about, and contact pages. But you could just as easily use any other page builder to create those, for example, Beaver Builder, or the native block editor.
This demo site was created with Shoptimizer and just the native block editor for example.
No, you do not. Shoptimizer utilizes the free version of Elementor for a small number of pages within the demo data – the Pro version is not a requirement.
Yes. Shoptimizer and CommerceKit is compatible with the WPML multilingual plugin. See our WPML documentation for more details.
Yes, all of our themes are licensed under GPLv2 (like WordPress itself) so you can customize them with no restrictions.
We recommend keeping an eye on the changelog page. For instructions on updating to the latest version, see this guide.
You receive your purchase email when the payment has been finalized. Usually this happens almost instantly but sometimes it can take a few minutes. If it is longer than that pop us an email and we will check things out for you.
We’re committed to making and keeping our themes as secure as we possibly can. You can count on us to fix any issues that might arise in the shortest time possible.
All of our themes are compatible with the latest version of WordPress.
There are thousands of third-party plugins available, thus we cannot guarantee that all of these plugins will be compatible with our themes, but most plugins should work fine.
Our themes are tested on all modern browsers: Chrome, Firefox, Safari and Edge. Every theme sold on CommerceGurus has a fully functional live demo running the latest stable version of WordPress which can be tested at will.
Yes. By its nature, WordPress is a very SEO friendly platform. We have made extra steps with to maximize SEO potential, such as the proper usage and placement of the title, excerpts, headings and valid code. In addition, third-party plugins can easily be added to further increase Search Engine Optimization.
For small CSS tweaks we’ll try and help. If there are significant changes you want to make we recommend the guys at Codeable for customization requests.
CommerceGurus Popups FAQs
Frequently asked questions relating to the CommerceGurus Popups plugin.
Yes. CommerceGurus Popups was built specifically for WooCommerce stores so this plugin is required.
That’s a pity! But yes, you can still use CommerceGurus Popups with any compatible WooCommerce theme.
Yes. You can use the native block editor, as well as any page builder which supports custom post types such as Elementor and Beaver Builder. See this documentation article for more details.
We recommend keeping an eye on the changelog page. For instructions on updating to the latest version, see the update guide.
Any other questions?
We do whatever it takes to make sure our customer service is best in business. Send us a message and we will be happy to help!